Privacy Policy for Balanced Mastering
At Balanced Mastering, we take your privacy seriously. Your audio files and personal information are protected with industry-standard security measures. This policy explains how we collect, use, and protect your data.
1. Information We Collect
Personal Information
- • Account Information: Email address, name, and payment information
- • Project Information: Track titles, artist names, and project preferences
- • Communication: Support messages and feedback
Audio Files
- • Original Tracks: WAV and AIFF files you upload for mastering
- • AI Analysis Data: Genre, mood, tempo, and technical analysis results
- • Mastered Files: Final processed tracks created by our engineers
Technical Information
- • Usage Data: How you interact with our platform
- • Device Information: Browser type, IP address, and system information
- • Cookies: Authentication and preference data
2. How We Use Your Information
Service Delivery
- • Process and master your audio files
- • Provide AI analysis and recommendations
- • Match you with appropriate mastering engineers
- • Deliver finished tracks and project updates
Communication
- • Send project status notifications
- • Provide customer support
- • Share important service updates
Improvement
- • Enhance our AI analysis algorithms
- • Improve mastering quality and processes
- • Develop new features and services
3. Data Security
Audio File Protection
- • Encryption: All files encrypted in transit and at rest
- • Secure Storage: Files stored on enterprise-grade cloud infrastructure
- • Access Control: Only assigned engineers can access your tracks
- • Automatic Deletion: Files removed after project completion (unless requested otherwise)
Personal Data Protection
- • SSL Encryption: All data transmitted over secure connections
- • Payment Security: Processing handled by PCI-compliant providers
- • Limited Access: Employee access restricted to necessary personnel only
4. Data Retention
- • Audio Files: Deleted 30 days after project completion
- • Account Data: Retained while account is active
- • Project History: Order information retained for billing and support
- • Marketing Data: Removed upon unsubscribe request
5. Your Rights
- • Access: Request copies of your personal data
- • Correction: Update or correct your information
- • Deletion: Request removal of your personal data
- • Portability: Export your data in standard formats
- • Opt-out: Unsubscribe from marketing communications
6. Third-Party Services
We work with trusted partners to provide our services: Cyanite for AI music analysis, Stripe for payment processing, Supabase for database services, and secure cloud storage providers. These partners are bound by strict data processing agreements and cannot use your data for their own purposes.
7. International Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection through standard contractual clauses, adequacy decisions, and certification schemes.
8. Changes to This Policy
We may update this privacy policy periodically. We'll notify you of significant changes via email notification, prominent website notice, or in-app notifications.
Contact Us
If you have questions about this privacy policy or your data: