Refund Policy for Balanced Mastering
Listen Before You Pay
You only pay after listening to and approving your completed mastered track. This approach eliminates the need for most refunds since you approve the final result before payment.
1. Listen Before You Pay Policy
At Balanced Mastering, you only pay after listening to your completed mastered track. This 'listen before you pay' approach means refunds are rarely necessary since you approve the final result before any payment is processed.
2. Limited Refund Circumstances
Since you listen to and approve your mastered track before payment, refunds are only available in exceptional circumstances where technical errors occur after payment or where we fail to deliver the approved master file.
3. How Our Process Works
Step 1: Free AI Analysis
Receive detailed AI analysis of your track completely free with no payment required. This helps you understand what mastering improvements are possible.
Step 2: Mastering & Preview
Your track is professionally mastered and you receive a full-length preview to listen to the complete result before any payment is required.
Step 3: Listen & Decide
Take your time to listen to the mastered track. Only pay if you're completely satisfied and want to download the final high-quality files.
Step 4: Payment & Download
Payment is processed only after you approve the mastered track. Once paid, you immediately receive download access to all final files.
4. Exceptional Refund Cases
Refunds May Be Considered For
- • Technical Delivery Failure: Inability to deliver the approved master file after payment
- • File Corruption: Downloaded files are corrupted or unplayable
- • Payment Processing Error: Charged incorrectly or multiple times
- • Service Breach: Failure to provide the exact master you approved and paid for
Refunds Will NOT Be Provided For
- • Change of Mind: You approved the track but later decide you don't like it
- • Subjective Preferences: Personal taste changes after approval and payment
- • Source Material Issues: Problems with your original recording quality
- • Buyer's Remorse: Regretting the purchase after listening and approving
- • Competitive Comparison: Finding another service after approving our work
- • Project Changes: Wanting different mastering after approving the delivered result
5. AI Analysis
AI analysis is always free with no commitment required. You only pay if you choose to proceed with mastering. No refunds needed - analysis is completely free. Review results before deciding to purchase mastering with no hidden fees or automatic charges.
6. Consumer Rights (EU/UK)
Under EU and UK consumer protection laws, you retain statutory rights. However, by using our 'listen before you pay' service where you approve the final product before payment, you acknowledge satisfaction with the delivered service at the time of purchase.
7. Refund Request Process
If You Believe You Qualify
- • Contact support@balancedmastering.com within 7 days of payment
- • Provide your order number and payment confirmation
- • Explain the specific technical issue with evidence
- • Allow 48 hours for our technical team to investigate
Processing Times
- • Review: 1-2 business days for technical assessment
- • Decision: Approval/denial notification within 48 hours
- • Processing: Approved refunds processed within 5-10 business days
- • Credit Card: 3-5 business days to appear in your account
- • PayPal: 1-3 business days to appear in your account
8. Prevention is Key
Our 'listen before you pay' model eliminates most refund situations. You have full control - listen to your mastered track as many times as needed before deciding to purchase. There's no time pressure and no commitment until you're completely satisfied.
9. Important Legal Notice
By using our service and approving a mastered track for payment, you acknowledge that you have listened to and are satisfied with the final result. This constitutes acceptance of the delivered service and waives claims for subjective dissatisfaction. Refunds are limited to genuine technical failures only.
Contact for Refunds
For technical issues or qualified refund requests: